Shipping policy
BaseSmall (a brand of BabyA2Z LLC) ships all US orders through Amazon's Multi-Channel Fulfillment (MCF) network from US-based warehouses.
Processing Time
Orders placed before 2:00 PM Pacific Time typically ship the same business day. Orders placed after 2:00 PM or on weekends/holidays begin processing the next business day.
Shipping Options & Delivery Timeframes
| Shipping Method | Cost to You | Transit Time* | Total Delivery Time** |
|---|---|---|---|
| Standard Shipping | Free | 3–5 business days | 4–6 business days |
| Expedited Shipping | $7.00 | 2 business days | 3 business days |
*Transit time begins after order processing is complete.
***Total delivery = 1 business day processing + transit time. Weekends and holidays not included.
Tracking Information
You'll receive a shipping confirmation email with tracking number within 24 hours of shipment. Track your package directly through USPS, UPS, or FedEx.
Lost or Delayed Packages
Contact us within 7 days of expected delivery:
- Email: customerlove@basesmall.life
- Phone: +1 (307) 291-8520
- Business hours: Monday–Friday, 9:00 AM – 5:00 PM PST
Liability transfers to the carrier once tracking shows "delivered" to your address.
Damaged Items
Inspect orders immediately upon receipt. Report damage within 48 hours with photos to customerlove@basesmall.life for replacement/refund.
Shipping Address
All orders ship from:
BaseSmall (a brand of BabyA2Z LLC)
30 N Gould St, Ste 32384,
Sheridan, WY 82801
United States