Returns & Refund

Returns:

Changed your mind?

We really hope you love your purchase from basesmall.life however, in the event you do wish to make a return, simply follow the below instructions. We have a free returns policy within 30 days of the purchase.

Please be aware, we do not accept returns of used items.

Steps to Return your Item:

  1. Write to customerlove@basemall.life to get your free returns label
  2. Print your label
  3. Put your BaseSmall purchase back in their original packaging, close it, and attach the label (make sure that no other shipping labels are visible)
  4. Go to your close USPS store to drop off
Other considerations:
  • Items must be unworn, unwashed and in its original packaging. Items that are in an unsellable condition will not be refunded.
  • All returned products must be posted to us within 30 days of receipt.
  • We only accept returns that have proof of purchase.

Refunds:

When will I receive my refund Following a successful inspection of your return we will process a refund to the credit / debit card or PayPal account which was used to place the original order. Please allow 5 working days for the refund to appear in your account from the date we process it.

I haven’t received my refund: If you haven’t received a refund yet, please check your statement again, these incoming payments can be overlooked. If you cannot see the transaction, please contact your card issuer company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerlove@basemall.life.

Possible deductions from refunds. If you are exercising your right to change your mind, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products you have returned where this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount to cover the damage.

Cancellations:

We can work with you to attempt to cancel your order before it is shipped, although this may not be possible technically. Please contact our Customer Care Team at customerlove@basemall.life if you wish to cancel your order. We also offer a 60 day money back guarantee, subject to certain conditions. 

Customer Reviews

Based on 21 reviews
76%
(16)
19%
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S
Sophia Kuer
A Life-Changer for My Mom's Independence!

My 82-year-old mother has severe arthritis and Parkinson’s, and mealtime had become a daily struggle. Regular utensils caused spills, frustration, and embarrassment for her. These 42° angled adaptive utensils have been a revelation!

Why We Love Them:
✔ Ergonomic Design: The 42° angle and wide handle make gripping effortless—no more wrist strain.
✔ Perfect Weight: The 7oz balance stabilizes her tremors, so food actually reaches her mouth.
✔ Durable & Easy to Clean: Stainless steel heads stay shiny, and the silicone handles wipe clean.
✔ Dignity Restored: She can now eat independently without help, which means everything to her.

After trying 3 other brands, these are by far the most effective. Worth every penny!

Z
Zheng
Great help

Best buy ever.

H
High quality item that makes eating a little easier for those who need it

I am so happy to have this silverware they worked perfect for my needs!

These utensils won't be for everyone, but for those who need them they are extremely helpful!
I have read some of the other reviews and it's plain to see people who try these seem to either hate them or love them. I genuinely appreciated them.

These came packed well in a box and wrapped in plastic. There are 2 spoons, a fork, and a knife. The spoons are each slightly different in size then the other, and each utensil comes with a comfortable handle for gripping.

These utensils help provide a way of holding them that allows a better hold for people with certain conditions, that might make using standard utensils more difficult. I tried these and I found they were easy and comfortable to hold. They have a comfortable feeling and good weight in your hand. They naturally curve inward to make it easier to reach your mouth. After using them I can see why these would be very helpful for those who need some extra help in this area.

I have a medical condition that causes me to have mild shakiness and I also tend to be quite clumsy. These actually were a welcomed surprise when I gave them a try, and I happened to really like them!
It will take a little bit to get use to their different style of holding, but I genuinely think for some these will make eating easier and help them feel a bit better about the process.

Being able to feed yourself may seem like a small thing, but having a way to do it without struggling will help moral for so many.

I was very pleased with these!

User picture User picture User picture
N
Needed

The added weight and the angle allows people with Parkinson's to be able to feed themselves longer.

V
Very helpful utensils

I have PD and have a hand tremor. Utensils are very helpful in getting the food from plate to mouth with ease.

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