Shipping

Shipping:

Free Standard US Shipping for all orders:

All orders with a domestic delivery address come with Free Standard Shipping.

Our primary carrier is Amazon Logistics, a trusted and reliable courier service that ensures fast and efficient delivery across the country. Once Amazon has processed your order, you can expect it to arrive within 3-5 working days.

If you wish to receive your product sooner, we do offer Express shipping (2-3 working days) and Priority shipping (1-2 working days) which comes at an additional fixed fee.

Once your order has been dispatched, you will receive a shipping confirmation email that includes your specific tracking link, allowing you to monitor your package's status. 

Shop with confidence knowing that your order will arrive on time with our fast and free shipping.

Lost Packages:

If you have not received your order, please contact our Customer Care Team customerlove@basemall.life who will work to resolve the issue as quickly as possible. Once courier tracking confirmation is received of an order being shipped and signed for at the shipping address our liability ceases. If your package is lost, please contact our Customer Care Team who will deal with the matter.

Damaged products:

We make every effort to ensure the products that you order are shipped in good condition, however, some products can get damaged in transit so we please ask you to inspect your order upon receipt. If you are not satisfied with the condition of your order, please contact our Customer Care team with photos at customerlove@basemall.life. If you have not contacted us within 7 days of receiving damaged items, we will deem your order as accepted. This does not affect your statutory rights.